Skip to main content

Track your order

HINT: For orders purchased through other marketplaces, please contact them for further information. If you can’t find it, please contact us.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

RETURN & EXCHANGE POLICY

We always want to make sure you get your questions answered! Check out our Frequently Asked Questions page, if you still can’t find what you’re looking for, feel free to contact us.

We understand that your products may not always work out for everyone’s adventures! We provide returns for domestic orders within 30 days of purchase.

  • To receive a refund, your item must be sent back in its original packaging and condition (used items not in their original packaging will NOT be accepted).
  • For refunds to credit cards and PayPal, we deduct 20% per item to cover restocking costs unless the item is damaged or defective upon arrival.
  • Refunds will be processed once products are received by us and we approve of the condition.
  • Unfortunately, we do not accept returns or exchanges in any reason for SALE items or international orders.

If you prefer items in another color or size, simply return the original, unused product back to us for a refund and place a new order on uxnails.com. Product return must be initiated within 30 days of purchase, and customers are responsible for a 20% restocking fee per item unless the item is damaged or defective upon arrival.

  • Exchanges are not always guaranteed, as our products sell fast during busy seasons, and items in stock may be limited.

For all purchases made through other marketplaces, you will need to contact them for a return/exchange.